Social Media Guidelines


Thank you for visiting us on our social media channels! We are pleased that you came to learn more about our organization and commitment to patient care. While we appreciate the opportunity to hear from you, we want you to know that our industry is highly regulated, and there are topics we are unable to discuss in a public forum like social media.

So, please carefully review the following Social Media Guidelines (Guidelines), as content that violates these Guidelines may be removed and, on occasion, users posting such content may be blocked. We do our best to be fair, so please let us know if you have any questions regarding removed content or blocked users. If a scenario not listed below arises requiring content removal or user blocking, we will do our best to update these Guidelines, but we reserve the right to remove content or block users at our sole discretion.

Our social media is intended for a U.S. audience only and includes only English-language accounts. If you choose to interact with us on social media, you agree to abide by these Guidelines, which apply in addition to Akebia’s Terms of Use and Privacy Policy.

Please do not discuss our products or the products of other companies. This includes, but is not limited to, specific product or drug names.

Please do not discuss possible side effects or adverse events on social media. If you or someone you know thinks they are experiencing a possible side effect or adverse event, please immediately contact a healthcare professional. If you think you experienced an adverse event while using an Akebia product, please contact us at 1 (844) 445-3799. You may also report side effects to the U.S. Food and Drug Administration (FDA) at, or by calling 1 (800) FDA-1088. If your content includes possible side effects or adverse events associated with any product, we may need to contact you to find out more information.

Please do not use our social media to seek or provide medical advice. Our social media content is not intended as medical advice, nor is it the appropriate venue to seek the advice of a healthcare professional or to dispense medical advice. Please always consult with your healthcare professional for any questions about a medical condition.

Please be respectful of others and keep the conversation on-topic. We will promptly remove content posted to our social media channels that we deem unlawful, inflammatory, non-compliant, inappropriate, offensive, vulgar or profane. Please also refrain from posting content that is spam, self-promoting or otherwise off-topic.

We are not responsible for content not generated by us. All content posted to our social media must comply with applicable industry regulations, and we do not verify, approve, represent or endorse any content that is not our own. We are also not responsible or liable in any way for content not generated by us, as such content is the responsibility of the content generator and not ours. Accounts that we follow or are followed by are not an indication of our endorsement of these accounts or the content they produce.

If you have any questions, please contact us at or (617) 871-2098.

Thank you for reading and for following Akebia on social media.

Akebia Therapeutics, Inc.
245 First Street, Suite 1400
Cambridge, MA 02142

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